Frequently Asked Questions

Do you keep a record of people who are looking for rides?

The intent of this database is to connect people with disabilities and others who have difficulty finding transportation with accessible transportation options. We do not save any personal data on those who are searching for transportation options.

Can I contact NJ Find A Ride to reserve transportation?

NJ Find A Ride does not provide transportation. We maintain a database of transportation providers. Once you perform a search for transportation the search results will include the transportation providers who may meet your needs.  To arrange for transportation you will need to call the transportation provider directly.

What is an ADA paratransit system?

The Americans with Disabilities Act (ADA) guarantees people with disabilities the same access to public transportation as people without disabilities. Many residents with disabilities can ride New Jersey’s local fixed route buses. People with disabilities who cannot use public transit because of their disability can use the ADA Paratransit Service, known as Access Link.

The ADA Paratransit Service is a shared ride service. Passengers usually ride with others who are traveling in the same general direction, and drivers may stop to pick up or drop off passengers on route. The service is curb-to-curb, and rides must be scheduled ahead of time.

What is a community shuttle?

These services are designed to complement and extend the reach of local fixed-route transit services and to help circulate people around a neighborhood, downtown business district or to/from residential areas and transit stations/stops and other community destinations like a shopping mall or hospital. Typically, these services use smaller vehicles that travel locally on a fixed route and schedule, but some may include an option that allows the vehicle to deviate short distances from its regular route to accommodate the needs of passengers with disabilities.

Does every town have a community shuttle?

Find out what is available in your county.

How can I find out if my town has a community shuttle?

Most towns in New Jersey operate a community shuttle. To find out what is available in your town call your local municipal office or county.

I have to get to work but can’t use the bus system because of physical limitations. What other options are available for me?

You can use New Jersey’s paratransit system, Access Link.

I have limited mobility and am planning to take a trip by plane. Is there someone who can help me at the airport?

Domestic and international airlines must provide boarding, deplaning and connecting assistance including both personnel and equipment to passengers who have requested this help. Call your airline for details. Read more about this and other travel options on our Accessible Travel Information page.

How was this database created?

This database is the outgrowth of work by the Alan M. Voorhees Transportation Center at Rutgers, The State University of New Jersey. It is now being maintained by the NJ 2-1-1 Partnership. If you have questions about its content or would like to make recommendations regarding how it can be improved please contact the Partnership at info@nj211.org.